Terms & Conditions
ü You have to
notify us within 24 hours after receiving the products from the delivery man.
ü Buyer is
responsible for the shipping fees.
ü Return offered in
the form Product exchange.
SonaliBazar.com becomes
happy every single time you trust us with your purchase. We understand how
confusing it is to relay on photoshopped photos nowadays while buying products
from online shopping store. Sonalibazar.com wants you to have an absolutely
hassle-free shopping experience. We assure you that all Products sold on
sonalibazar.com are brand new. In case the Products you have received is
'Damaged', 'Defective' or 'Not as Described', you can return it within 24 hours
and we will solve your problem within 5 days (Outside Dhaka 10 days), after
receiving your notification. You can have Replacement or Refund depending valid
circumstances.
Return can be occurred
in two stages:
At the time of
delivery
After receiving a
delivery (Have to notify within 24 hrs.)
You can return
the Products if:
ü You received a
defective Product
ü You received a physically
damaged Product
ü You are unhappy
with the Products quality
ü The Product is
different from description on the website
ü Size or Fit issue
All items which
can be resold are always eligible for return. Except the following:
ü Items that have
been worn or washed
ü Products which
were sold as combos or in sets, are not eligible for return/replacement as
individual items
ü Products should
not be used.
ü Products must be
in their original condition
ü Items should be
unused, unaltered, unsoiled Products with their original tags
ü Item must be in
the original packaging, in the original condition
ü Seal open branded
electronic items cannot be returned in case of not being happy with the
Products as they can’t be resold. Except if the Products is damaged or not
working from the start
ü In case of
branded electronic items, brands’ or e-store merchants return, repair and
replacement policy will apply
ü For non-branded
electronic Products please see the Products condition. On Products details
section
ü You need to check
all non-branded electronic Products when you receive the Products form delivery
man (within 24 hour notification is not applicable for non-branded electronic
Products)
ü The customer must
ensure the item is packed and delivered securely. Sonalibazar.com will not be
held responsible if the goods get damaged on their return to Sonalibazar.com
office
Refund are easy,
simply follow these steps
Provide us with Order
ID details and e-mail: info@sonalibazar.com
We will confirm
the Refund request and will inform you about the process.